Qantas customers warned not to delete email about $105m settlement

More than one million Qantas passengers are being urged to monitor their inboxes as the national carrier begins notifying eligible customers regarding a $105 million settlement. The legal resolution follows a significant investigation by the consumer watchdog into the sale of tickets for flights that had already been cancelled.

The distribution of these notices marks a pivotal moment in Australian aviation history, addressing widespread grievances regarding service transparency. Affected travellers who held bookings for so-called ‘ghost flights’ between mid-2022 and late 2023 are expected to receive unique claim codes via email, which are essential for securing their portion of the court-approved remediation package.

“This settlement acts as a watershed moment for consumer rights in Australia, reminding corporate entities that the social licence to operate is contingent upon absolute transparency.”

Qantas management has advised that while the process is legitimate, customers must remain vigilant against potential phishing attempts by verifying the sender’s credentials. The airline is currently working to restore its reputation among the Australian public following a turbulent period of operational scrutiny and rigorous regulatory intervention.